The cross-platform features also blend the functionality of Facebook messenger with Instagram, and the update included new features like: This makes it much easier to stay up to date with chat threads and group chats, since you can manage everything from your fave app! With cross-platform chats enabled, it doesn’t matter whether an Instagram user is currently on the Messenger app or not - they’ll receive the message even if they don’t have a Facebook account.

Your chats lists, contacts and conversations are made available on both Instagram and Facebook This chat feature allows users on Messenger to chat with users on the Instagram app without needing to switch between the two, and vice versa. How does the Facebook cross-app messaging work?Ĭross-app messaging merges the messaging features of Facebook and Instagram in an extension of a feature that already exists within each platform.

You’re only one step away from being an Instagram powerhouse!.

Why is cross-platform messaging useful to my business?.

How to set up cross-platform messaging between Messenger and Instagram.

How does the Facebook cross-app messaging work?.

How to set up an account so that messages go straight into your inbox!.

In this post, we’re breaking down everything you need to know about cross-platform messaging between Instagram and Facebook Messenger including: So, how can you provide timely responses, manage message requests and maintain happy customers while running at least three different social accounts?īack in 2020, Facebook introduced a cross-app messaging feature that allows you to send messages from Instagram to your Facebook Messenger contacts and vice versa. This is enough to handle by itself, but DMs have become increasingly difficult to manage with each new social media platform that joins the party - we’re looking at you TikTok! These days consumers prefer to contact brands through direct messages on Facebook, Instagram and Twitter, which is why social media is the number one channel for brands looking to build stronger connections with their customers.Įverything from outstanding praise to fiery complaints can be found in your brand’s social media inbox.

For most business owners, keeping up with Instagram DMs and Messenger chats from curious customers is a full-time job.

Messenger to go on facebook